Refund policy
Returns & Refunds Policy
We stand behind the quality and design of our products and want customers to feel confident ordering from us. Please review the policy below before initiating a return.
Returns
Returns are accepted within 30 days of delivery for unused items in their original condition.
To be eligible for a return:
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The item must be unused and uninstalled
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The item must be returned in its original packaging
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Proof of purchase is required
Items that have been installed, modified, or show signs of use are not eligible for return.
Non-Returnable Items
The following items are not eligible for return:
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Installed or used products
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Custom or made-to-order items
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Items damaged due to improper installation or use outside intended application
This policy exists to ensure fairness and maintain consistent product quality for all customers.
Return Process
To request a return, please contact us at:
mattsrccustoms@gmail.com
Include:
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Order number
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Item(s) you wish to return
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Reason for return
Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method.
Refunds are issued for the product cost only.
Original shipping charges are non-refundable.
Please allow 5–7 business days after approval for the refund to be processed.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, contact us within 72 hours of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will evaluate the issue and work toward an appropriate resolution.
Fitment Questions
Compatibility and fitment information is provided on each product page.
If you are unsure whether a product will work with your setup, please contact us before ordering.
We are happy to help clarify fitment in advance.